Delivery and Returns
Returns Policy for Always & Forever
Our returns policy is valid for 7 days from date of delivery. If 7 days have gone by
since your delivery, unfortunately we can no longer offer you a refund or replace. All
items to be refunded/replaced must be returned to us to be inspected. If it is proved
to be our/our suppliers mistake we will arrange to refund you or replace.
To Return Items
To return items you must first notify us within the 7 days allowed that you wish to
return them. Once you have done this we will provide you with the address to return
the goods to and any necessary documentation to include within your parcel.
Please do not automatically return items to any address listed on our contact page
as we have multiple offices.
To be eligible for a return, your item must be unused and in the same condition that
you received it. It must also be in the original packaging.
Proof of postage should be obtained and a copy emailed to us at your earliest
Once your return is received and inspected, we will send you an email to notify you
that we have received your returned item and whether your refund has been
approved or rejected.
If you are approved, then your refund will be processed and a credit will be made via
your original method payment within 14 days.
Any order placed can be cancelled within 12 hours. To cancel your order please
email us at firstname.lastname@example.org.
Provided the order hasn’t already been made you will receive your refund straight
away. If the order has already been made then you can no longer claim a refund.
Delivery times of orders vary depending upon the item ordered. If any item is
required sooner than 10 working days from placing the order then please email us
at email@example.com before placing the order to confirm we can
make the delivery in time.